If you have customers who aren’t getting help when they need it, there is something you can do.
CARDS have created a practical and informative training programme designed to support license holders and staff, with particular focus on delivering the Licensing objective, to Protect and Improve Public Health.
Delivered on a complimentary basis, we understand the work that the licensed trade does to create a safe environment for staff and customers. We want to help you take that work further by offering the first step into Rowan Alba’s training.
This short introductory session will help you see how Rowan Alba’s service fits in with and compliments your work. Rowan Alba’s approach to training is human-centred and collaborative. We want to learn from your skills and knowledge, as well as share ours with you.
Get in touch to arrange a training session for your staff
Getting started is easy. Just email tracey.stewart@rowanalba.org
and she will arrange a suitable time for you.
Key benefits of this training
Our training builds on the skills and knowledge you have developed in your work in the bar trade and will give you new approaches that can help you deal with challenging situations and help vulnerable customers.
Calm things down
Prevent crime & disorder by taking the right path of action, at the right time.
Health effects of alcohol
Recognise the signs of alcohol-related illness in high-impact drinkers.
Give better advice
Build your knowledge of how to sign-post customers to the right help and support.
Dealing with difficult, disturbing & dangerous behaviour
Understanding why a customer is behaving this way and what the appropriate response is.
Understanding your duty of care
What are your duties when dealing with customers who are drunk?
Get in touch to arrange a training session for your staff
Getting started is easy. Just email tracey.stewart@rowanalba.org
and she will arrange a suitable time for you.
What CARDS does
This short video shows how CARDS ends social isolation for vulnerable people
Meet our team
Our team at CARDS has a huge amount of experience, both professional and lived. They use their expert knowledge to support people who have become isolated, where alcohol may be a factor. Their support for people working in the license trade extends beyond training to being a point of referral for customers who may need CARDS help.
Tracey Stewart
Service leader
David
Peer Support Manager
Michaela
Community Development & Outreach Worker
