CARDS Volunteer Resources
The intention of this list is for the volunteer to be able to provide information on sources of support, advice or activities to clients when they request it (sign posting). Volunteers should not attempt to give any advice they are unsure of without contacting CARDS staff first.
Please ensure that if any incident occurs or any situation arises that the volunteer is unsure of it should be immediately reported to the CARDS staff (or on-call out of office hours).
In the event of an emergency the CARDS volunteer should contact emergency services immediately on 999.
A quick guide to “crisis response” resources to help individuals with immediate essential living costs.
Samaritans is a confidential emotional support service. The service is available 24 hours a day for anyone who is struggling to cope
http://www.samaritans.org/ Phone: 116 123 (UK) Freephone
You can also email Samaritans at firstname.lastname@example.org.
Phone the single national minicom number 08457 90 91 92 * if you are deaf or hard of hearing text 07725 909090 for support.
Breathing Space is a free and confidential phoneline service for anyone in Scotland who is experiencing low mood or depression and needs someone to talk to.
Trained specialist advisors will listen to your problems and offer advice, guidance and support underpinned by empathy, warmth and understanding.
Phone: 0800 83 85 87 (free phone)
24 hours at weekends (6pm Friday – 6am Monday).
6pm to 2am on weekdays (Monday – Thursday).
You can also call Breathing Space if you need support with helping someone you’re worried about.
The Art of Conversation: A Guide to talking, listening and reducing stigma surrounding suicide
Welfare benefits/charitable grants
Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.
Recovery app (available for iphone and android).
Has information on local personal and peer support groups and organisations and a built in diary to keep track of appointments.
Personal and Peer Support
Alcoholics Anonymous (AA)
AA is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
helpline on 0845 769 7555.
We are Scotland’s first Recovery Café, run by people in recovery for people in recovery, and public customers who want good value, good quality food in a relaxed space
Focus ARBD Group for Edinburgh and the Lothians
Focus ARBD are an advocacy group of people who have difficulties brought on by heavy drinking over the years. The group members speak up about things that matter to them and to other people in their position. Some of the group have been formally diagnosed as having Alcohol Related Brain Damage (ARBD) but you don’t need to have been diagnosed with ARBD to join the group.
Colin Murray, Mobile 07549927694 or email: email@example.com
SMART Recovery Meetings
National Helpline: 0800 917 7650 / 0845 769 7555.
Helpline: 0300 123 1110 (weekdays 9am–8pm, weekends 11am–4pm)
Crew (Substance use and harm reduction)
0131 220 3404 for support or information Monday to Friday 10am to 5pm
Info for families/friends
Scottish families Affected by Alcohol
Supports and empowers unpaid carers in Edinburgh and Midlothian through individual support, information, training and access to services.
Providing information, advice and support for everyone affected by a parent’s drinking
Friends and families of problem drinkers find understanding and support at Al-Anon and Alateen meetings.
Confidential Helpline 0207 4030888 (open 10am-10pm)
Mental Health Information Station
Health in Mind
Mental Health information service
What’s on in Edinburgh
Living it up
Local activities for the over 55’s.
General Resource databases
Below is an extensive list of help organisations supporting the needs of anyone affected by drug and alcohol problems.
Free, confidential, impartial and independent advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.
Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams.
Advice and information on housing
The Access Point offers a holistic housing, health and social care service to people who are experiencing homelessness.
17-23 Leith St, Edinburgh Phone: 0131 529 7438
Information for volunteering when on benefits